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Aberdeen City Council > Family Information Service

Aberdeen City Council > Family Information Service \|


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Service / Project	Family Information Service (FIS)
Sector	Other Public Body
Address Line 1	Silverburn Lodge
Address Line 2	Claymore Drive
City	Bridge of Don, Aberdeen
Postcode	AB23 8GD
Phone Number	01224 443344 or text: 07825 053136
Fax	01224 826191
Send Email >>	fis@aberdeencity.gov.uk
Visit Website >>	http://www.aberdeencity.gov.uk/fis
Brief Outline of Service	Free, comprehensive, up to date information on all services for children and young people 0-18 years and their families in Aberdeen City.

Area of Operation
City Wide	Yes	North	Yes
South	Yes	Central	Yes


Who is the Service for?
Male	Yes	Female	Yes
Children	Yes	Families	Yes
Age range	Children and young people 0-18, parents and/or carers and professionals.

Personal Circumstances catered for
Pregnancy	Yes	People with children	Yes
People on benefits	Yes	People with pets	No
People who smoke	No	Former Prisoners	No
Offenders	No	Ex Armed Forces	No
Physical health & wellbeing	Yes	Diagnosed mental illness	Yes
Mental health problems	Yes	Discharged from hospital	Yes
Domestic abuse	Yes	Alcohol misuse	Yes
Drug misuse	Yes	People in drug treatment	Yes
Rent arrears	Yes	Mortgage problems / repossession	Yes
Evicted / asked to leave by landlord	No



Access to the Service

Is the client expected to pay personally?	No

Who can refer clients?
Professional referral	Yes	Self referral	Yes

How?
In person (drop-in)?	No	By telephone	Yes
By appointment	No

Any other relevant details	By appointment if interpreter needed.

Opening Times
Which days are you open?	Weekdays Only	Do you open 24 hours?	Yes, for All
Opening Hours	Office Open: Monday-Friday 10am-4pm FIS website available 24 hours.
Emergency / out of hours service?	No

Do you operate year round or seasonally?	Year-Round

Are there any specific closures?	Public Holidays

Additional needs catered for
Literacy	Yes	Hearing Impairment	Yes
Visual Impairment	Yes	Physical Disability	Yes
Wheelchair Users	Yes	Learning Disability	Yes
Dementia	No	Other	Yes
Please give Details	Interpreter and translation services. Text contact number. Accessible premises, ramps and toilet. FIS would endeavour to cater for any needs.

Additional Information
Details of all selected categories	Helpline. Childcare, Family Support, Counselling, Mental Health. Education, Employment, Parenting.

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Aberdeen City Council > Family Information Service

This project is funded by The Aberdeen Homelessness Strategy © Aberdeen Council of Voluntary Organisations 2008

This project is funded by The Aberdeen Homelessness Strategy
© Aberdeen Council of Voluntary Organisations 2008