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Service / Project	Adult and Community Services
Sector	Voluntary / Community
Address Line 1	VSA
Address Line 2	38 Castle Street
City	Aberdeen
Postcode	AB11 5YU
Phone Number	01224 212021
Fax	01224 580722
Send Email >>	info@vsa.org.uk
Visit Website >>	http://www.vsa.org.uk
Brief Outline of Service	VSA is a major provider of social care and social work services within Aberdeen City. Services are divided between two Directorates; Adult and Community Services and Children and Families. Services include care home provision, support services, housing with support, social work service and services to carers.

Area of Operation
City Wide	Yes	North	Yes
South	Yes	Central	Yes


Who is the Service for?
Male	Yes	Female	Yes
Children	No	Families	Yes
Age range	Adults

Personal Circumstances catered for
Pregnancy	Yes	People with children	Yes
People on benefits	Yes	People with pets	Yes
People who smoke	Yes	Former Prisoners	Yes
Offenders	Yes	Ex Armed Forces	Yes
Physical health & wellbeing	Yes	Diagnosed mental illness	Yes
Mental health problems	Yes	Discharged from hospital	Yes
Domestic abuse	Yes	Alcohol misuse	Yes
Drug misuse	Yes	People in drug treatment	Yes
Rent arrears	Yes	Mortgage problems / repossession	Yes
Evicted / asked to leave by landlord	Yes



Access to the Service
What is the charge to the client?	Services that are accessed by statutory Social Work/Health may (part) charge service user's on completion of a Financial Assessment.
Is the client expected to pay personally?	Yes
Additional Info (if necessary)	A Financial Assessment should be completed as a part of the Single Shared assessment which will determine eligibility for service.
Who can refer clients?
Professional referral	Yes	Self referral	Yes
Any other relevant details	Professional referral usually through Health or Social Work
How?
In person (drop-in)?	No	By telephone	Yes
By appointment	No
Other (please specify)	by letter


Opening Times
Which days are you open?	Weekdays Only	Do you open 24 hours?	No
Opening Hours	VSA Office at Castle Street 9am-5pm. Other VSA services/sites may be 24/7.
Emergency / out of hours service?	No

Do you operate year round or seasonally?	Year-Round

Are there any specific closures?	VSA Office at 38 Castle Street observes Aberdeen City public holidays

Additional needs catered for
Literacy	Yes	Hearing Impairment	Yes
Visual Impairment	Yes	Physical Disability	Yes
Wheelchair Users	Yes	Learning Disability	Yes
Dementia	Yes	Other	No


Additional Information
Details of all selected categories	Advice on Accommodation. Family Support, Counselling, Parenting. Mental Health Services. Supported, Temporary, Permanent, Sheltered and Other Accommodation. Life Skills and Personal Development. Accommodation Advice on Care home provision. Accomodation Advice on Housing with Support. Support services include Outreach, Weekend Day Care, Home Support. Carers services provide emotional, psychological and practical support to carers. Parenting services available through Children & Families Directorate.

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VSA > Adult and Community Services

This project is funded by The Aberdeen Homelessness Strategy © Aberdeen Council of Voluntary Organisations 2008

This project is funded by The Aberdeen Homelessness Strategy
© Aberdeen Council of Voluntary Organisations 2008